A dedicated surgery you can trust.
Welcome to Westbourne Surgery, with patient's needs at the heart of everything we do, our new website has been designed to make it easy for you to gain instant access to the information you need.
Online Consultation
To use Patchs simply click log in or sign up below. Still unsure about Patchs? Then click learn more to view a step by step tutorial on how to use Patchs.
Quick Links
View our quick links for access to useful information instantly.
Appointments
Click learn more to find out more about appointments, make an appointment, change an appointment or cancel an appointment.
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Prescriptions
Click learn more below to view services such as request medication, request a medication review and sign up for electronic prescriptions.
Learn More
Registration
You are welcome to register with us and our reception staff will be happy to guide you through the process & practice catchment area. Want to learn more about registering? Click the button below.
Self-Help Centre
To view information about self-help and well-being click learn more below. Self-help is the first thing to try.
Learn More
Out Of Hours & Emergencies
111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. In case of a life threatening emergency, please dial 999.
Zero Tolerance!
The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
CQC Report
Westbourne Surgery
CQC Overall Rating:
GoodLatest Inspection: 26/09/2018
Latest Review: 04/08/2022
Report Published: 25/10/2018
News
To view practice news and keep up to date about important information simply click the link below.
Website Feedback
We hope you enjoy having a look around the new website and familiarising yourself with some of the online features. If you feel like the website can be improved comments and suggestions are always welcome as this allows us to further enhance the way we look after you.
Submit Feedback
Get Well, Keep Well
We’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Access
Our surgery has no steps or gradients into the building, providing easy disabled access. In addition, we also have a disabled friendly toilet designed for wheelchair users and our 3 consulting rooms are located on the ground floor providing easy access.
Parking
Our surgery has 3 parking spaces for patients at the front of the building. Most of St James's Road is now permit parking only, but there are four spaces for 1 hour only, just before you reach the surgery. There is a small car park opposite where you have a limited stay of 2 hours.
CCTV
Westbourne Surgery has CCTV installed for the purpose of staff, patient and premises security. CCTV will not be used for any purpose other than those specified above. Please note our CCTV operates 24 hours a day.
Feedback
Please feel free to submit feedback.
Have your say to improve your healthcare! Did you know you can now have your say to help improve more services across the NHS? The Friends & Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. It’s already in use in many parts of the NHS and is expanding to a lot more.
You can say what is going well and what can be improved so that people who make decisions about local healthcare can take your views into account. It doesn’t take long and you don’t need to give your details on your feedback form. Look for details in the reception or waiting room. You can ask a member of staff how you can take part or find out more online.”
Friends & Family Feedback
Please consider leaving us feedback for our friends and family test, by leaving feedback you allows us to enhance your experience through improvements.
Complete our friends & Family TestNHS Choices Feedback & Reviews
Please feel free to read our reviews and leave your feedback, your feedback contribution helps us to understand your views.
Read Our Reviews & Leave your feedbackView Our Services...
A dedicated surgery with the core mission to help.
We aim to provide holistic care to all patients and promote physical and mental wellbeing by motivational interventions. We are very patient centred and indiscriminate in our approach.
About UsWhy Choose Westbourne Surgery?
Here at Westbourne Surgery our patient's needs are at the heart of everything we do.
What our great patients say about Westbourne Surgery...
“Warm & Caring”
I joined the surgery recently and I have to say that, the ladies on reception are so helpful. They will go out of their way to help you. Warm and caring. The doctor is professional, understanding and really listens to you. If you want to find a good doctor's, you have found one.
Rob Jones
“Understanding Practice”
Wonderful staff and receptionists. They understand my condition, are so kind and friendly. Great care for patients.
NHS Choices - Anonymous Patient
“Friendly & Helpful”
I couldn't speak highly enough of this gp service. Im very grateful. I've never had a problem getting an appointment. The receptionists are friendly and helpful. The doctors always make you feel like they care and are doing their best.