Please allow two full working days before collecting your repeat prescription. We would appreciate it if you could call after 10.30, this would leave telephone lines free to allow patients to book appointments. You can now order your repeat prescriptions online. Please register for this service at reception.
Requests can also be made by letter, phone or in person. Letters for repeat requests should include a stamped addressed envelope for return. Please remember it is your responsibility to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays, and in the event of postal and/or technical problems. Please do not phone to confirm if your prescription is ready.
Non-repeat medication (special) requests are not automatically issued, when you attend to collect your repeat medication you will be notified if your request has been authorised, if your request has been declined you may need to see your doctor to further discuss your request. Please do not request special request items if using a self-addressed envelope method, as your request may be declined by your doctor.
- You can order items which are listed on the right hand side of your repeat prescription computer slip. If you wish a special request item please state clearly what this is for i.e. hay fever etc., your GP will then decide if a prescription is appropriate
- We are unable to enter into correspondence over the Internet regarding repeat prescriptions; this is to protect your confidentiality.
- Please phone 01484 505007 selecting Option 2 and leave your prescription requirements.
- Members of staff who receive your request have been trained to issue prescriptions but are not medically trained. So please ensure that you provide as much detail from your repeat prescription as possible.
The practice cannot be held responsible for any delay of your request, nor any technical failure of the system. It is the patient’s responsibility to allow enough time when ordering prescriptions.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.